Member-only story
Does anyone work anymore?
Does anyone work anymore?
It seems everything online is automated doesn’t it? There is almost no customer service anywhere anymore. Will this be the new norm?
There’s no doubt that automated customer service is on the rise. Companies are increasingly turning to AI and other automated technologies to handle customer queries and requests.
This trend is being driven by a number of factors, including the need to reduce costs and improve efficiency. Automated customer service can help organizations speed up response times, improve accuracy and boost customer satisfaction levels.
However, there are some downsides to automated customer service that should be considered. For example, automated systems can often struggle to deal with complex queries or requests. They can also create a sense of distance between the customer and the company.
Many customer service interactions are now done through automated chatbots or AI systems. This can be frustrating for customers who are used to speaking to a human.
It seems like everything is automated these days. You can order your groceries online and have them delivered to your door without ever speaking to a human being. You can book your travel plans using AI chatbots that are always available, day or night. Even customer service is…